Privacy Policy


Privacy Policy


Prêt Instant strives to respect and safeguard the privacy of its clients and of each user of its Websites (hereinafter collectively the “Users” and individually a “User”); therefore, Prêt Instant commits to respect the undertakings set forth in this privacy policy (hereinafter the “Policy”) regarding the personal information of its Users, in accordance with the legislation applicable to the province of Quebec, including the Act respecting the protection of personal information in the private sector.



  • Prêt Instant agrees to comply with the Policy.
  • Users accept that this Policy may be modified by Prêt Instant at any time and without prior notice and are bound to such modifications; therefore, Prêt Instant recommends that Users regularly consult this Policy (hyperlink to an updated version of the Policy: _)

Each time a User accesses the Website, an exchange of information takes place, automatically, between the Website, his computer and Prêt Instant’s servers. This exchange is necessary for the server to transmit a compatible file with the computer equipment used by the User.

The following information is exchanged:

  • the identification of the internet services provider of the User;
  • the IP address of the User;
  • The type of web browser (for example: Firefox, Explorer) and operating system (for example: Windows, Mac OS) being used by the User;
  • The pages being consulted by the User;
  • The date and time at which the User access the Website;
  • The referring website, if the User access this Website via another site;

Most of the automatically exchanged data between computers do not allow identifying the User. It is collected for the sole purpose of meeting the technological requirements of web browsing and is only used for the purposes mentioned in this Policy.



We collect the following information:

  • Last name;
  • First name;
  • Address;
  • Postal code;
  • E-mail;
  • Phone number;
  • Gender;
  • Date of birth;
  • Occupation, including the phone number of the User’s employer and the User’s hiring date;
  • Any other personal information needed for the provision of the services.

The personal information is collected by means through forms (including the loan application form on the Website) and through the interactivity established between the User and our Website.



Prêt Instant uses Google Analytics and is required to inform the User of how the information will be utilized. For further details, consult Google’s Privacy Policy and Terms of Service:



Cookies are used to simplify browsing on the Website. These cookies do not collect Users personal information. A User may at any time set his or her browser to block cookies. However, this action may deprive the User of certain features of the Website.

When using a public computer or sharing a computer, Prêt Instant recommends that the User ensure that he or she leaves no trace of its activity before ending a browsing session.

  • Collection of personal information

The Website does not include any technology that could be used to collect personal information from the User without his or her consent. Users are free to use the Website, without their personal information being collected automatically, subject to the provision set forth in this Policy.

Indeed, subject to the provision set forth in this Policy, no personal information is collected without the User’s prior consent. The only personal information that Prêt Instant may collect is information that is provided voluntarily by the User to Prêt Instant or in accordance with this Policy. In order to be able to provide a requested service by a User, open an account or comply with legal requirements, Prêt Instant reserves the right to request personal information or supporting documents from the User.

  • Use of personal information

Personal information is processed and stored in accordance with the provisions of the Act respecting the protection of personal information in the private sector (hyperlink:

Personal information is used by Prêt Instant only as prescribed by law. This means that, except as prescribed by law, Prêt Instant will seek the User’s consent prior to making any use of information concerning said User for purposes other than those for which the information was originally disclosed, or for purposes other than those provided for in this Policy or in the law.

Personal information is accessible to Prêt Instant’s employees, as such information is necessary to performance their duties.

Personal information provided by the User may be used by Prêt Instant for the following purposes:

  • To verify the age and the place of residence;
  • To provide the services requested by the User;
  • To verify whether the User is complying with the terms of requested services and the law;
  • To compile statistics;
  • Follow up on a User’s loan request, complete the loan approval process according to Prêt Instant’s policies;
  • Transmit information and promotional offers (provided that the User can at any time unsubscribe by sending a request to this effect to Prêt Instant), as provided under section 11 of this Policy;
  • Improve the management of the Website (presentation, organization);
  • Improve our services and personalize reception terminal;
  • Create personalized consumption profiles;
  • Track orders;
  • Exercise its rights against any User, within the limits permitted by law, including the transfer of personal information to any collection agency;
  • Develop artificial intelligence to facilitate the providing of the services and debt recovery.

Prêt Instant does business with partners with whom the Users’ personal information may be shared, free of charge, for promotional purposes. In this event, Prêt Instant will ensure that any partner with whom such personal information is shared is bound to Prêt Instant by a confidentiality agreement regarding the treatment of such personal information, which will be at least equivalent to the provisions of this Policy.

  • Release of personal information

Prêt Instant may release personal information when so required by law or by a directive from a competent authority.

Prêt Instant may also release personal information to services providers, if necessary for the provision of its services.

  • Conservation and destruction of personal information

Prêt Instant applies the appropriate security measures to ensure the protection of personal information of the Users and, in particular, uses the following measures:

  • SSL Protocols (Secure Sockets Layer);
  • Acces management – the access is limited to the concerned individuals;
  • Network monitoring software;
  • Backups;
  • Development of digital certificates;
  • Login / Passwords;

In addition, Prêt Instant’s privacy commitments regarding the protection of personal information, meet the requirements of the following program: SSL Certificate.

Personal information is kept by Prêt Instant only for the time necessary for the purposes set out in this Policy and to comply with its legal and regulatory obligations. For more information on the length of time that we retain personal information, you may contact Prêt Instant as provided under section 11 of this Policy.


  • Right of access and correction

Any User has the right to access his personal information held by Prêt Instant that concerns him or her. If any information is incorrect, incomplete or ambiguous, the User may request in writing a correction of this information. In order to access personal information held by Prêt Instant, a request must be made, by contacting Prêt Instant as provided in this Policy.

To that end, Prêt Instant complies with section 19 of the Act respecting the protection of personal information in the private sector (Quebec):

  1. Every person carrying on an enterprise having as its object the lending of money, who consults credit reports or recommendations as to the solvency of natural persons prepared by a personal information agent, must inform such persons of their right of access and rectification in relation to the file held by the agent and indicate to them the manner in which and the place where they may have access to the reports or recommendations and cause them to be rectified, where necessary.

The person carrying on such an enterprise must communicate to a natural person, on request, the content of any credit report or recommendation he has consulted for the purpose of making a decision concerning the person.

  • Withdrawal and opposition rights

We commit to offer you withdrawal and opposition rights in regard of your personal information, subject to Prêt Instant’s rights to use personal information as provided in this Policy and in the law.

The right of opposition is understood as the possibility offered to the Users to refuse to have their personal information used for certain purposes mentioned during the collection. However, the User understands that by exercising this right may make Prêt Instant not able to render his services, and in this case Prêt Instant, reserves the right to not render its services, without any liability.



The Website may contain hyperlinks to third party websites. Information exchanged by intermediary of these websites is not subject to this Policy; therefore, we advise you to read the terms and conditions and privacy policies that apply to said websites.


In the event of discrepancy between the French and the English versions of the Website, in particular in this Policy, the French version shall prevail.


Any provision of any contract or specific agreement between Prêt Instant and you that is not consistent with the provisions of this Policy or the provisions of Prêt Instant’s terms and conditions will take precedence over the provisions of this Policy or the provisions of Prêt Instant’s terms and conditions.


For more information regarding the Policy, or for any other inquiry or question, the User may contact Prêt Instant by phone, email or by mail.

By Phone: 1-888-350-0106

By email:

By mail: 7750, Cousineau Blvd., suite 201 A, in the city of Saint-Hubert, province of Quebec, J3Z 0C8.

Section of the website:

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